refine and focus on your customer

Learning is the best thing you can do for yourself. Whether it’s listening to a podcast while you’re cooking, taking an online course, or paying attention to a new trend, learning improves your skills and opens new possibilities. At refine+focus, we follow our curiosity. It’s how we discover topics that excite and inspire us. Join us as we learn with our new podcast series. Let’s get curious!

Podcasting since 2021 • 22 episodes

refine and focus on your customer

Latest Episodes

Art of Taking Calculated Risks - with Manusha Chereddy

March 03, 2023 • Episode 22 • 36:57

E21 - Customer Research - Do It Right.

Bad inputs result in bad outputs. If your customer insights are flawed, they are going to result in flawed product, branding, marketing, messaging, advertising, business strategy and even business model. If you aren’t doing your customer resear...

January 27, 2023 • Episode 21 • 33:26

E20 - Gen-Z Expectations of Their Employer

A candid conversation with Gen-Z. Just as Gen-Z began their entry into the workforce, they experienced the pandemic, shifting global trends, and massively new ways of working. Born digital and more in touch with their purpose than previous gene...

January 20, 2023 • Episode 20 • 34:36

E19 - How To Not Let Your Customer Service Suck

When was the last time you called any customer service and were helped immediately? It certainly wasn’t in the past 2 years. Why must we hold for hours, and once we finally get a hold of an agent, why does the service almost never meet our expe...

November 20, 2022 • Episode 19 • 32:47

E18– Designing a Meaningful Internship

If you're not leveraging the minds of the future in your company, you could be missing out on a lot of untapped potential. At refine+focus, we've learned it's not just about hiring for enthusiastic young individuals but crafting an experience t...

May 08, 2021 • Episode 18 • 30:59

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